If I have to cancel a shift or a few hours, do I still have to pay for those hours?

If you’re on a monthly plan

If you cancel in advance of your booking, the hours will be added back to your monthly plan.

If you cancel within your kitchen’s cancellation penalty window, you will be charged for the cancellation fee.

If you’re on an hourly plan

If you cancel in advance of your booking, you will not be charged for those hours.

If you cancel within the 24 hr cancellation penalty window, you will be charged 50% of your scheduled time for the cancellation fee.

In the rare case that Crowded Cookhouse needs to delete a past booking after you’ve been charged for it, that amount is credited to your Food Corridor account balance. Any new bookings or charges will first be pulled from this credit before charging your payment method.